Shipping



What is your shipping policy?
We use the United States Postal Service via Priority Mail, it will be insured and with a tracking number. All Shipping and Handling cost is included
in the price of the item(s) that is shipped within the United States with the purchase of each jewelry piece.

How long does it take for you to ship an item?
Your items will generally ship within 1-2 days after receipt of approved payment. Orders placed on the weekend will ship Monday, or Tuesday at the latest.

Do you ship internationally?
No, currently we are not shipping internationally, but plan to at some point in the future.


 Returns



Heather Ann Exclusive Designs offers a 30 Day return policy. As long as the item(s) are returned in a "new, unaltered and unused condition" (defined below) we will accept the return and issue a *** refund in the form cash or credit refund.

It is that simple...

Our definition of "new, unaltered and unused condition" is:

Any item being returned must be:

  • Without showing any signs of wear or damage in any way

  • Without having been engraved, altered, resized (by a jeweler other than us)

  • Within 30 calendar days of the shipping date

  • Must not be a special order or a custom order

  • In compliance with our return shipping requirements (defined in below)

  • Or unless noted that it cannot be returned or has a different return policy time period other that 30 days noted in that itemís particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support no later than 10 business days after receipt. Customer Support will contact you to schedule any appointment to discuss and remedy the issue.

If at the time you are receiving the item there is extensive damage to the box, refuse delivery and contact Customer Support immediately. Items that are shipped from us or items that you did not order but received from us will qualify for store credit of a cash refund.

*** Please keep in mind that 25% restocking fee shall apply. Additionally in the case where you return the same item twice (2 times) within a 30 calendar day period from your shipping date, a 25% restocking fee will apply.


Preparing to Return an Item:

Return Shipping Requirements:

Preparing your item to be returned is easy. Just follow these steps:
  1. Obtain a Return For Inspection (RFI) number. This is easily done by contacting Customer Support and requesting an RFI number. Take this number down.
  2. Package Your Item. Securely package your item for shipment using comparable packing material as it was shipped with. Make sure to all the original packaging and collateral material including the packing list and invoice (or a copy of the original invoice).
  3. Labeling the Box. Make sure to label the box with the Return For Inspection (RFI) number. DO NOT make reference to Heather Ann Exclusive Designs or the contents of the shipment. This is asked for security reason.
  4. Insure and Ship Your Item. Based on the value of your invoice, use the reference below to know which carrier to use. Less than $500 You can ship it via any carrier. Be sure to ship your item fully insured (insured for the full value of the item as listed on your invoice), and request a return receipt for confirmation that your shipment has reached its destination.)

Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured (insured for the full value of the item as listed on your invoice), and request a return receipt for confirmation that your shipment has reached its destination.)

More than $500: Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached us.* (UPS will not insure merchandise over $500.)

Once your item is received at our facility our team will examine the item to make sure that the item qualifies for a refund. In order for your item to qualify for a refund, all the above mentioned steps and procedures must be followed. If you do qualify for a refund processing time takes 3-5 business days. I will be notified via email with our results.

Heather Ann Exclusive Designs Jewelry is not responsible for merchandise that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Support if you have any questions or concerns.